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Return & Refund Policy

At Imperealle, customer satisfaction is important to us. We strive to deliver high-quality skincare and personal care products. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

You may request a return only if:

  • You received a damaged, defective, or incorrect product.

  • The return request is raised within 48 hours of receiving the order.

To process your request, we may ask you to provide clear photographs or videos of the product, packaging, shipping label, and invoice.

Non-Returnable Items

Due to hygiene, safety, and quality reasons, the listed items are not eligible for return or exchange unless they are damaged, defective, or incorrect upon delivery.

Return Process

If your order qualifies for a return:

  1. Contact our customer support within 48 hours of delivery.

  2. Share your order number along with the required photos or videos.

  3. Once approved, we will arrange a reverse pickup where service is available.

  4. If reverse pickup is unavailable, you may be requested to ship the product to us. Reasonable shipping charges may be reimbursed upon approval.

 

Returned products must be unused, unopened, and in their original packaging with all labels and accessories intact, unless the return is due to a manufacturing defect or shipping damage.

Refunds

Once the returned product is received and inspected:

  • Approved refunds will be processed to the original payment method within 5–7 business days.

  • Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.

Failed Deliveries

If an order cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us. Refunds or reshipment, if applicable, may be subject to deduction of shipping and handling charges.

Refund Exceptions

Refunds will not be issued for:

  • Change of mind after delivery

  • Incorrect product ordered by the customer

  • Returns requested after the specified return window

Contact Us

For any return or refund-related assistance, please contact us:

Imperealle
Email: support@imperealle.com
Phone: +91 7486853323

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